Return & Refund Policy

At Reet, every piece of jewellery is handcrafted and quality-checked with care. Since jewellery is a delicate and personal item, we offer returns/exchanges only in specific cases outlined below.

1. Eligibility for Return/Exchange

We accept returns or exchanges only if:

• You received a damaged or defective product.
  
• You received the wrong item from what was ordered.
  

📌 In such cases, you must raise a request within 48 hours of delivery with clear photos/videos of the product and packaging.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns/exchanges for:

• Change of mind after purchase
  
• Size/fit issues (unless incorrect size was delivered)
  
• Used, worn, or tampered jewellery
  

3. Return Process

• Email us at info.heyreet@gmail.com within 48 hours of delivery.
  
• Our team will review your request and arrange return pickup (if serviceable) or guide you on self-shipping.
  
• Items must be returned unused, in original packaging, with tags intact.
  

4. Refunds

• Refunds will be processed once we receive and inspect the returned item.
  
• Timeline: 5–7 business days after inspection.
  
• Mode: Original payment method (COD refunds via bank transfer).
  

5. Cancellations

• Orders can be cancelled before dispatch only. Once shipped, orders cannot be cancelled.
  

6. Responsibility During Return Transit

Until the returned item reaches us, it is the customer’s responsibility to ensure safe packaging and courier handling. Damaged-in-transit returns will not be eligible for refund.

7. Contact Us

For return/refund queries, contact:
📩 info.heyreet@gmail.com